Shipping policy

Delivery Policy

Last updated: 17 October 2026

Where we deliver

We deliver to addresses across the United Kingdom and to all countries in the European Union and European Economic Area (EEA).

Processing times

Orders are processed and dispatched within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed at weekends or on bank holidays are processed on the next working day. We do not dispatch at weekends.

Delivery times

Once dispatched, most orders arrive within 1–4 working days. Delivery times to some EU/EEA destinations may be longer. These are estimates, not guarantees, and may be affected by carrier delays or busy periods.

Delivery charges

Delivery charges are calculated at checkout based on your address and the delivery option you choose. From time to time we may offer free-delivery promotions; any such offer will be shown clearly on our website and applied at checkout.

Order tracking

When your order is dispatched, we will email you a confirmation with your tracking details.

Customs, duties and taxes (outside the UK)

Orders delivered outside the United Kingdom may be subject to import duties, VAT and customs charges, which are set by the destination country. These charges are the responsibility of the customer and are not included in our prices or delivery charges. Please check with your local customs office before ordering.

Lost, delayed or damaged parcels

If your order has not arrived within the expected timeframe, or arrives damaged, please email info@lomira.uk with your order number and, where relevant, photos. We will work with the carrier to resolve it. Goods remain our responsibility until they are delivered to you or to someone you nominate.

Incorrect addresses

Please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible — we can update the address only if the order has not yet been dispatched.